Returns & Refunds
We want you to love your order. Because flowers are perishable and many items are made-to-order, our policy focuses on resolving issues quickly and fairly.
Please report incorrect items or damage within 24 hours of accepting delivery / collection. For the fastest resolution, contact us the same day you notice the issue.
When contacting us, include your order reference, the email address used at checkout, and clear photos (where applicable).
Depending on the situation, we may arrange a replacement, store credit, or (where appropriate) a refund.
Fresh flowers and other perishable items are final sale. We can’t accept returns or provide refunds for a change of mind, or because flowers naturally change as they open.
Natural variation is normal
Flowers are natural products. Colour, size, bloom stage, and stem length can vary from bunch to bunch and even within the same bouquet (for example, rose heads won’t all be identical). Images are examples of style and colour palette, not an exact replica.
Care & longevity
Vase life depends heavily on care after delivery/collection. Flowers should be placed in fresh water as soon as possible and kept cool, out of heat and direct sunlight. We cannot be responsible for reduced longevity caused by delayed water placement, heat exposure (e.g. leaving flowers in a warm car), or handling/storage after collection.
If we haven’t started preparing your order yet, we can usually help with changes or cancellation. Once an arrangement is in progress (or flowers have been allocated), changes may not be possible.
Please contact us as soon as possible if you need an update.
Business hours: Mon–Fri: 08:00–17:00, Sat: 08:00–13:00
For non-perishable items, returns may be considered if the item is unused and in its original condition. Please contact us with your order reference for help.
If an item is defective, we’ll help you in line with applicable consumer protection laws.
If a refund is approved, it will be processed back to the original payment method where possible. Processing times can vary depending on your bank/payment provider.
Payments are processed securely via Yoco.