Frequently Asked Questions

Yes — you can place an order for Delivery or Collection. Delivery fees and availability are shown at checkout.

For more details, see Shipping & Collection.

We always aim to match the style, colour palette, and value. Because flowers are seasonal and natural, there will be variation in bloom size, stem length, and how open the flowers are (for example, rose heads won’t all be identical).

We may also substitute blooms (or packaging) when needed to ensure freshness and availability — while keeping the overall look and value consistent.

If you have a strict colour preference, add a note at checkout or WhatsApp us before ordering.

Sometimes — it depends on stock and capacity. For urgent or same-day requests, please WhatsApp us first so we can confirm availability.

Yes.

Business hours: Mon–Fri: 08:00–17:00, Sat: 08:00–13:00

Collection hours: Mon–Fri: 08:00–17:00, Sat: 08:00–13:00

For directions and collection details, see Shipping & Collection.

Yes — add your message during checkout (notes/message field). We’ll include it with your order.

Payments on our website are processed securely via Yoco.

For your security, we do not store your card details on our servers.

• Trim stems at an angle and place in clean water as soon as possible.
• Replace water every 1–2 days and rinse the vase regularly.
• Keep away from direct sun, heaters, hot rooms, and ripening fruit.
• Remove any leaves below the waterline.
• Important: Avoid leaving flowers in a warm/hot car or without water for long periods — this can significantly shorten vase life.

Yes — we do custom florals for weddings, funerals, events, and special requests. The best way is to contact us with your date, budget, and inspiration photos.

Please contact us as soon as possible with your order reference and photos (if applicable). We’ll do our best to resolve it quickly.

You can also review our Returns policy.

If we haven’t started preparing your order yet, we can usually help. Because flowers are perishable and many items are made-to-order, changes may not be possible last minute.

Please contact us ASAP if you need an update.