Privacy Policy

This notice explains how Kleine Paradys collects and uses personal information when you browse our site or place an order.

Summary

We collect only what we need to fulfil orders, communicate with you, prevent fraud, and comply with legal/accounting obligations. We do not sell your personal information.

What we collect

  • Customer details (name, email, phone number)
  • Delivery details (only if Delivery is selected)
  • Order details (items, totals, fulfilment method)
  • Payment-related references and payment status (via PayFast)
  • Basic technical data (e.g. device/browser information and IP address) for security and troubleshooting

How we use your information

  • To process and fulfil your order (delivery or collection)
  • To communicate with you about your order and provide support
  • To confirm payment status (PayFast payment notifications may be used)
  • To prevent fraud, secure the store, and keep records for auditing/accounting

Who we share it with

  • Payment provider (PayFast) to process payments and confirm payment status
  • Couriers (only where Delivery is selected)
  • Service providers (hosting/email) where necessary to run the store

PayFast has its own privacy notice describing how they process personal information. :contentReference[oaicite:1]{index=1}

Cookies

We may use cookies and similar technologies to keep the site working (for example, cart/session), improve performance, and help protect against abuse. If we enable marketing/analytics tools in future, we’ll update this notice accordingly.

How long we keep info

We keep order and payment records for as long as necessary to fulfil orders, provide support, and meet legal/accounting requirements. After that, information may be deleted or anonymised.

Security

We take reasonable steps to secure personal information. No system is 100% secure, but we work to protect your information against loss, misuse, and unauthorised access.

Your POPIA rights

Under POPIA, you have rights relating to how your personal information is processed, including the right to request access and correction, and to object to certain processing. :contentReference[oaicite:2]{index=2}

  • Request access to your personal information
  • Request correction or deletion where appropriate
  • Object to certain processing (e.g. direct marketing)
  • Ask questions about this notice
Order lookup Contact

Questions or complaints

If you have privacy questions, please contact us first: info@kleineparadys.com.

You can also contact the South African Information Regulator (POPIA regulator) if you believe your personal information has been processed in a way that violates POPIA. :contentReference[oaicite:3]{index=3}

This page is provided for general information and does not constitute legal advice.